Shipping policy
UK Delivery
We offer two shipping options at checkout:
Standard Delivery: Royal Mail 48 Hour Tracked (usually 2–3 working days after dispatch)
Express Delivery: Royal Mail 24 Hour Tracked (usually 1 working day after dispatch)
Both services are fully trackable. Please note that our 3–4 working day dispatch window still applies before your parcel is sent. If you require your order more urgently, please get in touch before placing your order and I'll do my best to help.
International Delivery
International orders are sent via Royal Mail International Tracked (or the most appropriate tracked service for your destination). Delivery times vary depending on your location, customs processing and local postal services, but can take up to 4 weeks.
Please refer to the region-specific information below for details on duties, taxes and delivery arrangements.
If you'd prefer a faster service, please contact me before ordering for an express shipping quote.
European Union
Orders shipped to the European Union are sent using a prepaid duties service. This means applicable import taxes, customs duties and handling fees are covered by me before delivery, so you should not be asked to pay additional customs charges when your parcel arrives.
To account for these additional costs, prices displayed to customers shopping within the European Union may differ from those shown in other regions.
USA
All US orders are shipped via Royal Mail International Tracked & Signed. Once your parcel arrives in the United States, it is handed over to USPS (United States Postal Service) for final delivery.
Orders are shipped using a duties-paid service. Where applicable, import taxes and customs charges are paid by me before delivery, so you should not normally be charged additional fees when your parcel arrives.
Delivery usually takes 1–4 weeks depending on customs processing and local delivery times.
For security, I may occasionally contact US customers to confirm their order before dispatch. This is simply to help prevent fraudulent transactions and ensure your parcel reaches you safely.
All Other International Destinations
Orders shipped outside the United Kingdom, European Union and United States are sent Delivered Duty Unpaid (DDU), unless otherwise stated. Any customs duties, import taxes or handling fees charged by the destination country are the responsibility of the customer.
If a parcel is returned to me due to unpaid customs charges or failure to collect, original shipping costs are non-refundable and any return fees incurred will be deducted from your refund. If these fees exceed the value of the order, no refund will be issued.
For Adorned jewellery, please allow additional time for customs clearance, as some countries require further processing for precious metals and gemstones.
Missing Orders
If your order hasn't arrived within the expected timeframe, please get in touch and I'll be happy to investigate.