Shipping policy
UK Delivery
We offer two shipping options at checkout:
Standard Delivery: Royal Mail 48 Hour Tracked (usually 2–3 working days after dispatch)
Express Delivery: Royal Mail 24 Hour Tracked (usually 1 working day after dispatch)
Both services are fully trackable. Please note that our 3–4 working day dispatch window still applies before your parcel is sent. If you require your order more urgently, please get in touch before placing your order and we'll do our best to help.
International Delivery
International orders are sent via Royal Mail International Tracked. Delivery times vary depending on your location and customs processing but can take up to 4 weeks.
If you'd prefer a faster service, please contact us before ordering for an express shipping quote.
European Union
Orders shipped to the European Union are sent using a prepaid duties service where applicable. This means applicable import taxes, customs duties and handling fees are covered by us before delivery, so you should not be asked to pay additional customs charges when your parcel arrives.
To account for these additional costs, prices displayed to customers shopping within the European Union may differ from those shown in other regions.
USA
All US orders are shipped via Royal Mail International Tracked & Signed. Once your parcel arrives in the United States, it is handed over to USPS (United States Postal Service) for final delivery.
Orders are sent Delivered Duties Paid (DDP), meaning applicable import taxes and customs charges are covered in advance by us. You should not be charged anything further on delivery.
Delivery usually takes 1–4 weeks depending on customs processing and local delivery times.
For security, we may occasionally contact US customers to confirm their order before dispatch. This is simply to help prevent fraudulent transactions and ensure your parcel reaches you safely.
All Other International Destinations
Unless otherwise stated, orders are shipped Delivered Duty Unpaid (DDU). Any customs duties, import taxes or handling fees charged by the destination country are the responsibility of the customer.
If a parcel is returned to us due to unpaid customs charges or failure to collect, original shipping costs are non-refundable and any return fees incurred will be deducted from your refund. If these fees exceed the value of the order, no refund will be issued.
For Adorned jewellery, please allow additional time for customs clearance, as some countries require further processing for precious metals and gemstones.
Missing Orders
If your order hasn't arrived within the expected timeframe, please get in touch and we'll be happy to investigate.