Refund policy

Due to the nature of our products we cannot accept returns or exchanges unless an item is faulty or you experience an allergic reaction within the first 14 days of purchase. Please take care to read the ingredients list before purchasing in case of any skin sensitivities or allergies. If you are unsure, please do email us in advance at We would recommend purchasing a luxury sample size before a full size product, in order to trial the fragrance and to ensure a match for your skin. 

In the case of a damaged or faulty item, or if you do experience a reaction, please get in touch on and we’ll work to help you with this.

In the event an item is lost or damaged in transit, we will provide a replacement - please contact us and we will investigate.

Please note, we are not able to action refunds or replacements for Palm of Feronia products purchased from another retailer. In this circumstance, please contact the website or store you purchased from.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.