We try to process (dispatch) all orders within 3-4 working days after the order is placed. We aim to ensure that stock is accurately updated on our website, but if a product is out of stock, we will notify you as soon as possible via email.
All UK orders are shipped via "Royal Mail 48 Hour" delivery, which is a trackable service and expected to take 2-3 working days once dispatched. Despite this, it can sometimes take longer and is unfortunately not a guaranteed service. You can also choose "express" which is shipped via UPS, however, please do allow 3-4 working days for dispatch still. If you are looking to place an urgent order, please contact us in advance so we can suggest an alternative method which may incur an additional fee.
International orders will be shipped via Royal Mail or UPS, with tracking. Please allow up to 4 weeks for your order to arrive and follow your tracking in case customs fees are payable. Unfortunately, international orders can be held in customs which delays shipping which is out of our control. If you'd like to purchase an international order with express shipping, please get in touch for a quote before ordering.
All international orders are DDU (delivered duty unpaid) and the customer will be responsible for any customs fees. Should an international parcel be returned due to unpaid fees or failure to receive or pick up the parcel, the shipping costs will not be refundable and any return fees will be deducted from your refund. Should the return fees be greater than the value of the order, no refund will be applicable.
If you do not receive your order within the specified time frame, please contact us and we can investigate.