FAQ

If your order hasn't yet been dispatched, I'll always do my best to cancel or amend it.

Once an order has been shipped, it will need to follow the standard returns process.

If you've changed your mind, you can return most unused items within 14 days of receiving your order. Items must be returned in their original condition and packaging.

Please note that bespoke or custom-made pieces cannot be returned unless they arrive damaged or faulty.

Please get in touch before returning your order so I can provide the correct return instructions.

Customers are responsible for return postage unless an item is faulty, damaged or sent in error. For international orders shipped Delivered Duty Unpaid (DDU), any customs duties, import taxes or carrier charges paid to the destination country are not refundable by Palm of Feronia.

Orders are usually dispatched within 3–4 working days.

If an item is unexpectedly unavailable or there is any delay, I'll let you know by email as soon as possible.

United Kingdom

Orders are sent via Royal Mail Tracked 48, which usually arrives within 2–3 working days after dispatch.

International

International orders are sent using Royal Mail International Tracked or Royal Mail International Tracked & Signed, depending on the destination.

Delivery times vary depending on customs processing, your local postal service and other factors outside my control, but can take up to four weeks.

If you'd like an express delivery quote, please get in touch before placing your order.

Update as of 12th August 2026: EU shipping is temporarily paused following the introduction of new packaging regulations, which bring additional country-by-country registration, reporting and compliance requirements. As a one-person business, the cost and administration involved are unfortunately not currently manageable. I’m sorry for any disappointment and will continue to review whether I can offer EU shipping again in the future.

This depends on where your order is being delivered.

United Kingdom

No.

European Union

I'm not currently shipping to countries within the European Union while I review the new packaging regulations and associated compliance requirements for small businesses.

United States

Orders are shipped using a Delivered Duties Paid (DDP) service. Applicable import taxes and customs charges are paid before dispatch, so you shouldn't normally be charged anything further when your parcel arrives.

All other international destinations

Orders are generally shipped Delivered Duty Unpaid (DDU).

Any import taxes, customs duties or handling fees are determined by your local customs authority and, where applicable, are the responsibility of the recipient.

Prices may vary between countries to reflect differences in local taxes, import duties, exchange rates and shipping arrangements.

For destinations where orders are shipped using a Delivered Duties Paid (DDP) service, prices may be adjusted to account for applicable import taxes, customs duties and handling fees that are paid before dispatch.

Shipping availability occasionally changes due to customs regulations, packaging legislation or courier restrictions.

If your country isn't available at checkout, it's usually because I'm reviewing the requirements for that destination. I'm always looking at ways to reopen shipping where possible, but as a one-person business I sometimes need to pause certain destinations while I ensure I can meet the relevant legal and regulatory requirements.

If your order hasn't arrived within the expected delivery timeframe, please get in touch and I'll be happy to investigate with the delivery provider. Please note that delivery providers have their own timescales before a parcel can officially be considered lost, so investigations may not always begin immediately.

Yes. Pricing is never included with orders, and if you'd like to include a handwritten gift message, just leave your message (up to 40 words) in the notes section of your basket before checkout.

New subscribers to the mailing list receive 10% off their first order, along with occasional updates from the studio.

It works on most things, apart from Heirloom, custom, preorder and pottery pieces.

It depends on the collection.

Skincare and everyday essentials are often restocked, although products may occasionally be reformulated or retired as the collection evolves.

Many Adorned jewellery pieces are made in very small batches or as one-of-a-kind designs, so once they're gone they may not return. If there's something you've missed, feel free to get in touch and I'll let you know whether it's likely to be remade.

I started a ceramics course earlier this year because I wanted a hobby that had nothing to do with Palm of Feronia, something just for me that I didn't need to turn into a business. As you can probably tell, that didn't quite go to plan. People started asking about the pieces, and pottery has turned into a bit of an unexpected new corner of what I do. I'm still very new to it and learning as I go, so it's very much the playful side of my work.

Every piece is thrown on the wheel or built by hand in my South East London studio, where I decorate and glaze it too. The firing itself happens in kilns locally in London. Most of the designs are hand drawn and masked one at a time, so the stars, horses, clovers and spirals are all cut and placed by hand. No two pieces ever come out the same.

Yes. Every piece is a one-off and photographed on its own, so what you see is exactly what you'll get. Colours can look a little different from screen to screen, so if you want to check anything before buying, just message me.

Anything described as food safe is glazed on the surfaces that touch food or drink with glazes sold as food safe when fired as directed. A few pieces are decorative only, usually seconds or pieces where a glaze did something unexpected in the kiln, and it'll always say so clearly on the product page. Please don't use those ones for food or drink.

If the product page says so, yes. I'd still wash by hand where you can, as it keeps the glaze looking its best and saves it from knocks in the dishwasher. Pottery can't go in the oven, on the hob or in the freezer, and big temperature jumps (like boiling water into a cold mug straight from the cupboard on a frosty morning) can crack it.

Little pinholes, specks and patches where the glaze has moved or thinned out just happen in the kiln, especially when glazes are layered. I'm not a technical potter and I'd rather let the kiln do its thing, so these are part of the character of each piece rather than faults. Anything more than that, I'll always point out on the product page.

A second is a piece with a flaw, like a cosmetic mark, a tiny hairline crack on the outside, or a firing hiccup. I'd rather they found a home than sat on a shelf, so they're priced lower and I always describe the flaw in the listing. Some seconds are decorative only, which will be noted on the product page.

Everything in a drop goes live at the same time. Your basket doesn't hold a piece, so whoever checks out first gets it. I know that can be frustrating if you miss something, but it's the fairest way I've found.

There's no set schedule. Pottery goes to my markets first, and I do an online drop when there's enough new work ready. I'll always announce drops to the mailing list and on Instagram, so the mailing list is the best way to hear first. Any markets I'm doing are on the Markets & Stockists page, and I'll always share them on Instagram too.

If I've got a market coming up, that's the best place to see everything in person, and some pieces only ever make it to a market. If there's nothing listed on the Markets & Stockists page, online is the way to go.

Sorry, I can't. To keep things fair for everyone, I don't hold or reserve pieces, whether that's before a drop, during one or at a market.

Every piece is a one-off, so once it's found a home, it's gone. I don't have a set plan for what I make: all the designs are hand drawn, and I just play around at the decorating stage. There'll always be more spirals, clovers, stars and horses, but I honestly can't say when, or in what combination or colours. Other parts of my work are very structured, so I'm keeping this bit playful on purpose.

I don't, sorry. I'm still pretty new to ceramics and I love making little one-offs without overthinking them, so I don't take on commissions, custom pieces or personalised requests. Making something to order would take the fun out of it for me.

No. Pottery is only available through my own drops and markets, and isn't available for wholesale or to stockists.

Sadly not. I've had to pause all shipping to the EU since the new packaging regulations came in, and that includes pottery. I'm really sorry, and I'll keep reviewing it.

Discount codes don't work on pottery, sorry. That includes the 10% welcome discount and the code on my thank-you cards.

Every piece is wrapped up carefully and packed so it can't move around in the box, then sent fully tracked. If anything does arrive damaged, please email me within 48 hours with photos of the piece and all the packaging, and hang on to the packaging until we've sorted it.

Yes. You've got 14 days from delivery to let me know you'd like to send something back, as long as it hasn't been used and it comes back safely. All the details are in the Refund policy.

They're made for incense cones only. Pop it on a heatproof surface away from anything flammable, and never leave burning incense unattended. The holder can get hot, so let it cool down before you move it.

Frames and ex votos have a dent on the back to hang them on a nail or picture hook. Just make sure whatever you use is secure enough for the weight. The plinth is made to stand rather than hang.

Every Adorned piece is designed and handmade by me using natural gemstones and sterling silver. Necklaces are hand-strung, and Heirloom pieces are individually hand-knotted on silk, so they're made to be worn, repaired and kept for years.

To help preserve your piece:

• Avoid pulling or tugging on the necklace or clasp. While securely strung, fine jewellery can weaken or break under repeated tension.
• Remove before any contact with water, including bathing, swimming or the sea, and avoid wearing while exercising or sleeping. Water, sweat and repeated strain can weaken stringing materials over time.
• Store in a dry place, away from humidity and direct sunlight.
• Apply perfume, lotions and skincare before wearing, as products may affect both the silver and gemstones.
• Over time, sterling silver may develop a natural patina, which can be gently polished with a soft polishing cloth.

If a piece is one of a kind, you'll receive the exact piece shown.

Where multiple versions of the same design are available, each necklace follows the same overall design, but natural gemstones vary in colour, pattern and inclusions. These natural variations are part of what makes every piece unique.

Many pieces are made using individually selected gemstones or small batches of carefully chosen materials. Rather than reproducing everything exactly, I'd rather let each stone's character lead, meaning some designs are only ever made once.

Necklace length is a personal preference and can vary depending on your height, build and how you'd like the piece to sit.

The easiest way to choose is by measuring a necklace you already own and like the fit of, or by placing a piece of string around your neck and adjusting it until it sits where you'd like. Measure the string, then compare it with the lengths listed on the product page.

If you're buying as a gift, or you're unsure which length to choose, please get in touch before ordering and I'll be happy to help.

Many necklaces can be made in an alternative length. If you'd like something shorter or longer than the standard size, please get in touch before ordering and I'll let you know what's possible.

Please note that changing the length may affect the price, depending on the design and materials required.

Yes. Length adjustments, restringing and most repairs can usually be carried out for a small fee.

If your jewellery develops a fault within three months of purchase, repairs are complimentary. Beyond this period, or where damage is consistent with general wear, accidental damage, water exposure or repeated tension, repairs are available for a small fee.

If your piece ever needs attention, please get in touch with a photograph and I'll be happy to advise on the best next steps.

Occasionally. If a sold-out design has caught your eye, I may be able to create a new piece inspired by the original.

As every necklace is handmade using natural gemstones, it won't be an exact replica and the price may differ to reflect current material costs.

Yes. If you have a particular colour palette, stone or feeling in mind, I'd be happy to discuss creating something bespoke.

I'll always discuss materials, colours and sizing with you before making begins to ensure you're happy with the final design.

As every custom piece is made especially for you, bespoke commissions are non-refundable unless they arrive damaged or faulty.

Absolutely. Adorned necklaces are designed to become part of your everyday wardrobe and can be worn daily. Like all fine jewellery, they'll last longest when treated with care. Removing your necklace before sleeping, swimming, showering or exercising will help preserve both the stringing and the natural stones for years to come.

Natural, seasonal ingredients can vary slightly from harvest to harvest, so you may notice subtle differences in colour, texture or fragrance between batches. This is part of what makes working with natural materials so special. Every product is made using the same formulation and level of care, but if you ever have any concerns, please get in touch.

The skincare collection is created with a variety of skin types in mind. If you have specific sensitivities or concerns, please check the individual product information or get in touch for more tailored advice.

If you're new to the collection, I always recommend patch testing before first use.

Yes. Plant-based preservatives are used to ensure both safety and longevity.

For water-based products, this includes organic acids such as Sodium Levulinate (derived from starch) and Sodium Anisate (derived from anise and fennel). Oil-based products are stabilised with vitamin E from wheatgerm oil.

Many products contain essential oils, which may not be suitable during pregnancy or while breastfeeding.

The Black Earth Detox Mask, Chaga Mallow Mask and Terra Mari Polish are all free from essential oils.

If you're unsure about a particular product, please speak with your healthcare professional before use or get in touch and I'll happily advise on the ingredients.

Yes. The Black Earth Detox Mask, Chaga Mallow Mask and Terra Mari Polish are all free from essential oils.

If you're unsure which products might be best for you, please get in touch and I'll be happy to help.

Each product carries either a PAO (Period After Opening) symbol or a Best Before date.

In most cases, products are best used within 12 months of manufacture. To maximise freshness, store them in a cool, dry place away from direct sunlight.

Yes. Every product undergoes an independent safety assessment by a qualified cosmetic chemist and is produced in a laboratory that complies with Good Manufacturing Practices (GMP).

All products meet current UK cosmetic regulations and, where applicable, international cosmetic safety requirements.

Because the collection is made using botanical ingredients, subtle changes in colour can occur over time. This doesn't necessarily mean a product has deteriorated, particularly if it has been stored correctly and is within its recommended shelf life.

If you're ever unsure whether a product is still suitable to use, please get in touch with a photograph and I'll be happy to advise.

Everything begins in my South East London studio, where each piece is designed, formulated or handcrafted in small batches. Rather than creating large collections, I'm interested in making thoughtful objects that are used often, cared for well, and kept for years.

Whether it's skincare, aromatherapy, jewellery or leatherwork, everything is approached with the same philosophy: working by hand, choosing materials carefully, and creating pieces that encourage a slower, more connected way of living.

Palm of Feronia isn't centred around one material or discipline, but around a shared approach to making.

Whether I'm formulating skincare, stringing gemstones or working with leather, every collection begins with the same intention: to create thoughtful, well-made objects that are designed to be used, cared for and kept.

While the materials may change, the philosophy remains the same.

Everything is designed, formulated or handcrafted by me in my South East London studio. Skincare is produced in small batches in a GMP-compliant space using my own formulations, while jewellery, leather goods and other studio craft pieces are made entirely by hand in the studio.

The collection is always evolving. Occasionally products are retired, reformulated or take a temporary break while ingredients or packaging are updated. If you're looking for something in particular, just get in touch and I'll be happy to let you know whether it's returning.

Yes. All formulated skin and body care products are 100% plant-based. Adorned jewellery is handcrafted using natural gemstones, sterling silver and occasionally pearls. Any pieces containing pearls are clearly noted in the product description.

Yes. None of the products or ingredients are ever tested on animals, and all suppliers are carefully chosen to ensure they are cruelty-free too.

Many of the ingredients used are organic, and these are marked with a * in the ingredient lists. Where organic alternatives aren't yet available, I'm always looking for better options.