Shipping policy
UK Delivery
I offer two shipping options at checkout:
Standard Delivery
Royal Mail Tracked 48 (usually 2–3 working days after dispatch)
Express Delivery
Royal Mail Tracked 24 (usually 1 working day after dispatch)
Both services are fully tracked. A signature may be required for some orders or delivery destinations.
Please allow 3–4 working days for your order to be prepared and dispatched before the delivery service begins.
If you need your order by a specific date, please get in touch before placing your order and I'll always do my best to help.
International Delivery
International orders are sent using Royal Mail International Tracked, Royal Mail International Tracked & Signed, or another fully tracked service where more appropriate for the destination.
Delivery times vary depending on your destination, customs processing, local postal services and other factors outside my control, but may take up to 4 weeks or longer in some circumstances.
Please refer to the region-specific information below for details on customs charges, duties and taxes.
If you'd prefer a faster delivery service, please get in touch before ordering and I'll be happy to provide an express shipping quote where available.
Please note that delivery estimates are provided as a guide only and cannot be guaranteed.
Customs & Import Charges
Customs procedures vary between countries and are controlled by the destination country's customs authority.
Palm of Feronia Ltd cannot control customs processing times or any inspections that may take place once a parcel has entered the destination country.
European Union
EU shipping is currently paused.
Following the introduction of new packaging regulations, selling into the European Union now requires additional country-by-country registration, reporting and ongoing compliance.
As a one-person business, I'm unfortunately unable to manage these requirements at present, so I've made the difficult decision to temporarily pause shipping to EU countries.
I'm sorry for any disappointment and will continue to review whether EU shipping can be reintroduced in the future.
United States
All US orders are sent via Royal Mail International Tracked & Signed and are handed to USPS for final delivery once they arrive in the United States.
Orders are shipped using a Delivered Duties Paid (DDP) service. Orders are shipped using a Delivered Duties Paid (DDP) service. Import taxes, customs duties and handling fees are paid before dispatch, so you should not normally be asked to pay any additional customs charges when your parcel arrives.
Delivery usually takes 1–4 weeks, depending on customs processing and local delivery times.
To help protect both my customers and the business, I may occasionally contact customers to verify an order before dispatch where additional security checks are considered necessary.
All Other International Destinations
Unless otherwise stated, international orders outside the United Kingdom, European Union and United States are shipped Delivered Duty Unpaid (DDU).
This means any import duties, customs charges, taxes or handling fees applied by your destination country remain the responsibility of the recipient.
Customers are responsible for ensuring that products may legally be imported into their destination country and for complying with any local customs requirements. Palm of Feronia Ltd cannot estimate or guarantee the amount of any duties, taxes or customs charges that may be applied by your destination country.
If a parcel is returned because customs charges were not paid, delivery could not be completed, or the parcel was not collected, the original shipping charge is non-refundable. Any return shipping costs, customs charges, duties, taxes or courier fees incurred as a result of the return will be deducted from any refund where applicable.
For Adorned jewellery, customs clearance may occasionally take longer in some countries due to import procedures relating to precious metals and natural gemstones.
Missing or Delayed Orders
If your order hasn't arrived within the expected delivery timeframe, please get in touch and I'll be happy to investigate.
Please note that delivery providers have their own timescales before a parcel can officially be considered lost, so investigations may not always begin immediately.
Please retain any damaged packaging where possible, as delivery providers may require photographs or further information during an investigation.
Where possible, I'll keep you updated throughout the investigation and do everything I can to help resolve the issue.
Shipping Availability
Shipping availability may change from time to time due to customs regulations, import restrictions, packaging legislation or courier requirements.
If your country isn't available at checkout, it usually means I'm unable to ship there at present. I'll always review these restrictions periodically and hope to reopen shipping to additional destinations where possible. If your country is unavailable and you'd like to check whether shipping may be possible, you're always welcome to get in touch before placing an order.