Privacy policy

Privacy Policy

Last updated: August 2026

Palm of Feronia Ltd is committed to protecting your privacy and only collects the information necessary to process orders, provide customer support and improve your experience of the website.

This Privacy Policy explains what information is collected when you visit www.palmofferonia.com, how it's used, who it's shared with, and the choices available to you.

Contact

If you have any questions about this Privacy Policy, would like to access the information I hold about you, or wish to exercise your privacy rights, please get in touch.

Palm of Feronia Ltd

Studio 103
Artistic Spaces
183a Anerley Road
London
SE20 8EF
United Kingdom

Email: info@palmofferonia.com

Company Number: 12028218

Information I Collect

Depending on how you use the website, I may collect the following information.

When you browse the website

When you visit the website, certain information is collected automatically, including:

  • your IP address
  • browser and device information
  • time zone
  • pages visited
  • products viewed
  • referral source
  • cookies and similar technologies
  • information about how you interact with the website

This information helps me understand how visitors use the website and allows me to improve its performance and usability.

When you place an order

When you place an order, I collect the information needed to process and fulfil your purchase, including:

  • your name
  • billing address
  • delivery address
  • email address
  • telephone number (where provided)
  • payment confirmation
  • order history
  • details of the products you've ordered

Your payment details are processed securely by Shopify Payments, PayPal or other approved payment providers. I never have access to your full payment card details.

When you contact me

If you contact me by email, through the contact form or via customer support, I'll keep the information you provide in order to respond to your enquiry and provide ongoing customer support where required.

Customer accounts

If you choose to create a customer account, your account information and order history will be stored securely within Shopify so you can manage your account, view previous orders and make future purchases more easily.

How I Use Your Information

Your information is used to:

  • process and fulfil your orders
  • arrange delivery
  • communicate with you about your order
  • provide customer support
  • detect fraudulent or suspicious activity
  • improve the website and customer experience
  • comply with legal and regulatory obligations

If you've chosen to subscribe to my mailing list, I'll also use your email address to send occasional newsletters, product launches and studio updates. You can unsubscribe at any time using the link in any email.

Marketing

I only send marketing emails to people who have chosen to receive them.

I use Mailchimp to manage my mailing list and send email newsletters. If you subscribe, your name and email address will be stored securely within Mailchimp and used only for this purpose.

You can unsubscribe at any time by clicking the unsubscribe link included in every marketing email or by contacting me directly.

Sharing Your Information

I only share your information where it's necessary to operate the business or fulfil your order.

This may include:

  • Shopify – to power the online store and customer accounts
  • Shopify Payments, PayPal, Apple Pay and Google Pay – to process payments securely
  • Royal Mail, USPS and occasionally UPS – to deliver your order
  • Mailchimp – for email marketing (only where you've opted in)
  • Google – for website analytics
  • Meta, TikTok and Pinterest – to help measure advertising performance and show relevant adverts where applicable

I do not sell or rent your personal information to third parties.

Information may also be shared where required by law, to respond to lawful requests from public authorities, or where necessary to establish, exercise or defend legal claims.

Fraud Prevention

To help protect both my customers and my business, orders may occasionally be reviewed for signs of fraudulent activity.

Where appropriate, I may contact you before dispatch to verify an order or request additional information.

Cookies

This website uses cookies and similar technologies to help it function correctly, remember your preferences and understand how visitors use the site.

Cookies are also used to help measure the effectiveness of advertising and improve your browsing experience.

You can manage your cookie preferences through the cookie banner when you first visit the website, or by adjusting your browser settings.

Please note that disabling certain cookies may affect how parts of the website function.

For more information about the cookies used on this website, please refer to your cookie preferences or browser settings.

Analytics & Advertising

I may use services including Google Analytics, Meta Pixel, TikTok Pixel and Pinterest Pixel to understand how visitors use the website and to improve advertising performance.

These services may collect information such as pages viewed, products visited, purchases and interactions with advertisements.

This information is generally collected through cookies and similar technologies and is used in accordance with your cookie preferences.

How Long I Keep Your Information

I only retain your personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including legal, tax and accounting requirements.

Order information may be retained for as long as necessary to comply with legal, tax, accounting and regulatory obligations.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • request access to the personal information I hold about you
  • request that inaccurate information is corrected
  • request that your information is deleted where legally possible
  • object to certain types of processing
  • request that your information is transferred to another provider where applicable
  • withdraw your consent to marketing communications at any time

To exercise any of these rights, simply email info@palmofferonia.com. I aim to respond to all privacy requests within the timeframes required by applicable data protection law.

International Data Transfers

Some of the service providers I use, including Shopify, Mailchimp, Google and Meta, may process information outside the United Kingdom.

Where this happens, appropriate safeguards are in place to help ensure your information remains protected in accordance with applicable data protection laws.

Children's Privacy

This website is not intended for children under the age of 16, and I do not knowingly collect personal information from children.

Changes to This Policy

From time to time I may update this Privacy Policy to reflect changes to the website, the services I use, or legal requirements.

The most recent version will always be published on this page.

Complaints

If you have any concerns about how your personal information has been handled, I'd always appreciate the opportunity to resolve them first.

Please contact me at info@palmofferonia.com and I'll do my best to help.

If you're not satisfied with my response, you have the right to make a complaint to the UK Information Commissioner's Office (ICO). Further information can be found at www.ico.org.uk.